HEALTHCARE CHATBOT SOFTWARE FOR PATIENT QUERY HANDLING, SYMPTOM SCREENING, AND APPOINTMENT ASSISTANCE

Abstract

Healthcare chatbot software supports patient query handling, symptom screening, and appointment assistance through automated digital communication. The system can answer common questions about hospital services, doctor availability, medications, diagnostic tests, and treatment instructions. Symptom-screening tools collect basic health information, identify possible risk levels, and guide patients toward suitable medical support without replacing professional diagnosis. The chatbot can also schedule, reschedule, or cancel appointments and send reminders for consultations and followup visits. Integration with hospital systems improves access to patient records, service information, and appointment calendars. Multilingual support, data encryption, user authentication, and clear escalation to healthcare professionals strengthen accessibility and safety. Overall, healthcare chatbots can reduce administrative workload, improve response speed, support patient engagement, and provide convenient access to basic healthcare services.